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You may return most new, UNOPENED ITEMS within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (1 to 2 business days).

If you need to return an item, please follow these steps.

  1. Login to your account  View the order using the "Complete Orders" link under the My Account menu
  2. click the Return Item(s) button.
  3. Our Return Address is: Beauty Counter Pty Ltd  PO Box 300 St Ives NSW 2075
  4. We'll notify you via e-mail of your refund once we've received and processed the returned item.


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